How do I return an item?

We are sorry that you are unsatisfied with your item. Please email us at: returns@petwell.co.uk within 14 days of purchase so we can issue you with a unique Returns Authorisation Number and returns address details. We ask that you please return the product unopened and in good condition 
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How long will it be before you refund my account?
All returns will be processed within 2 business days of the return request being received, usually on the same day.

Refunds are normally processed by your bank within 1 – 3 working days following a refund request from us, however some banks may take longer than this.
 

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