My Account

How do I create an account?

There are two ways to create an account. 1. Decide what you wish to purchase and add it to your basket. Once you have done all of your shopping click on the Proceed to Checkout button on the Basket Page. You will then be prompted to log in or create...

How can I change my account information?

Details such as your billing and delivery addresses, email address, telephone number and so on, can be changed in the My Account section Just log in to your account, click on the My Account Section and you will be taken to your dashboard. Here you will see links to various...

Where can I see my previous orders?

You can view your previous orders in the My Account Section (located in the top menu bar). Just log in to your account, click on the My Account Section and you will be taken to your dashboard Click on My Orders and you will see all your completed and cancelled...

How do I subscribe to the Petwell Newsletter?

If you would like to subscribe to our Petwell email newsletter to receive the latest promotions, pet news etc., just enter your email address in the email field that can be found towards the bottom of every page, add which animals you are particularly interested in hearing about, and click...

How do I add a product review ?

Product reviews are helpful to other customers who might be unsure about which product to choose. It is also useful for us if you leave a review because we are made aware of the most effective treatments, and tailor our inventory to reflect this. If you would like to leave...

What is a wish list and how do I use it?

A wish list is a list of products that you would like to receive as a gift, or perhaps might want to purchase at a later date. For example, If you find a product that you would like to purchase but don’t have the funds, you can add that item...

Can I compare different products?

You can compare up to 4 products at a time. Once you have found items you would like to compare go to the first of the product’s page and click on “Add to compare”, which can be found below the “add to basket” button. Once you have chosen at least...

I forgot my password, what do I do?

You should keep your password safe at all times, should you forget it, you can easily reset it. Just go to the Your Account section and click on the “Forgot Password” link on the left of the login button. You will be returned to the login page and advised that...

GDPR - Privacy & Data Policy

Due to the General Data Protection Regulation (GDPR) law 25 May 2018 - we have updated our Terms of Service. Privacy & Data Identity and contact details of the data controller; Medicines2you Ltd t/A Petwell.co.uk are the data controller of your personal data. If you wish to discuss anything relating...