GDPR - Privacy & Data Policy

Due to the General Data Protection Regulation (GDPR) law 25 May 2018 - we have updated our Terms of Service.


Privacy & Data

Identity and contact details of the data controller; Medicines2you Ltd t/A Petwell.co.uk are the data controller of your personal data. If you wish to discuss anything relating to your personal data please contact us.

Purpose of and legal basis for processing; When you interact or place an order with Petwell.co.uk we may require certain information from you. This may include, but is not limited to, your name and address, telephone number, email address and pets details. This is either a requirement of law or to enable us to undertake the services requested from us.

Recipients of the data; Information received by Medicines2you Ltd t/A Petwell.co.uk, is stored securely in line with our internal policy. Data is only available to, and is limited by requirement, to those who specifically require this data to undertake the following; Processing and delivery of your order, provide customer support, Process your order in an efficient manner, help prevent fraudulent transactions, ensure your pet’s medicine is correct administered in accordance to the law, open and run your account and personalise your website experience.

Categories of the data being processed; Any third countries data are transferred to and safeguards that are in place; We may on occasion pass your details to 3rd parties for the purposes of; Product fulfilment (i.e. to enable couriers and postal operators to deliver your goods), Marketing, legal requests (i.e. from government bodies) or for other legitimate purposes as required. We vet all of our 3rd party suppliers and ensure that your data is safe in line with our internal policy.
Period of data retention; Your data is stored securely with us and kept for a period in line with legal requirements and/or subject to your interaction with Petwell.co.uk.

The individuals’ rights: access, correction, withdrawal of consent, erasure and portability; You are entitled to update any of your personal information by logging into your account and manage your marketing preference by opting out of marketing emails. You can also request any information we hold about you, ask us to update any information, as us to remove your account or object to the processing of your personal information. We will do this in accordance with any relevant laws. . If you wish to discuss anything relating to your personal data please contact cs@petwell.co.uk in the first instance.

Their right to lodge a complaint with the supervisory authority; You have a right to lodge a complaint with your supervisory authority if you have any concern about how we process your personal information.

Visit our Terms of Service page